Order Approval

An e-mail confirmation of an order does not imply that L’Art des Animaux accepts the order and is neither an engagement to sell the mentioned products.

L’Art des Animaux has reserved the rights to refuse (without prior notice) to deal with a customer and/or to fix a quantity limit to an order. At any time it may be necessary for L’Art des Animaux to check personal information or access credit card information before accepting any order.

Product Availability

L'Art des Animaux strives to keep a sufficient quantity of the products destined to sale through the website. However, the availability of a product is not guaranteed.

L'Art des Animaux does not take responsibility if products are not in stock.

If it is impossible for L'Art des Animaux to deliver a product purchased from its website, it will immediately inform the customer of the situation through e-mail or by phone.

Sales Tax

Both sales taxes valid in Quebec, meaning the federal goods and services tax (GST) and Quebec sales tax (QST) are added to the retail price of every product and are calculated in the summary of the invoice charged to the customer.

Both tax numbers (GST and QST) for retailer L'Art des Animaux are also indicated in the summary section of customer's invoice.

Shipping and Handling

L'Art des Animaux  uses Canada Post for all shipping needs. Once shipped, a 3 to 4 business day delay is expected for the arrival of your order (Quebec residents). A 7 business day delay is expected for other Canadian provinces. Customers should check for local specificities with Canada Post.

The shipping costs are paid for by the customer as well as all handling fees. Fees may vary according to the weight of the pacakage and the shippment method (priority or regular).

Note that the larger the order, the smaller the handling fee. The amount for shipping and handling is detailed in the invoice.

If shipping outside Canada, customs must be charged to the customer.

Methods of Payment

L'Art des Animaux accepts payment by credit card or through Paypal only. Visa, MasterCard, American Express and Discover cards are accepted. Their transactions are safe and effecient.

Refund Policy for Online Purchases (artdesanimaux.com)

L'Art des animaux can exchange or refund all products (except kibble/dry food) bought through the website within a delay of 10 days of the shipment.

The returned product must be sent with the invoice as well as a note explaining the reason for an exchange or  a refund.

If the product ordered is defective, it will be replaced by an identical product.  If L'Art des Animaux has not shipped the correct item, it will send the correct product. The wrong product must be shipped back intact and in its original packaging. In both cases, L'Art des Animaux assumes shipping fees and risks.

However, if the product is sent back for reasons other than defect or error in shipping, the product must be returned in its original packaging and shipping fees will be charged to the customer. Risks will be assumed by the customer.

Items must be returned intact and in original packaging.

When the products are returned, L'Art des Animaux will refund the debited amount on your credit card or Paypal account as soon as possible. Shipping fees will not be refunded.  These conditions will be met only if the returned product is intact.

Missing Product in Order

In the event of a missing product to an order,  L'Art des Animaux will send the missing item and the customer will assume all shipment related fees. In the event that the missing product is no longer wanted, L'Art des Animaux will credit the amount of the item with taxes as well as shipping fees.

Privacy and Security

L'Art des Animaux is concerned with assuring the protection of information transmitted through  the Internet as well as respecting the private life of its customers thus scrupulously controls the transmission of any personal information. By using L'Art des Animaux's website, the customer accepts to abide to the practices mentioned in the Privacy and Security declaration.

The customer agrees to transmit names, adresses, e-mail adresses as well as other information when purchasing online from the website or participating in online contests.

The information collected allows L'Art des Animaux to improve services and better address customer needs in future visits to the site artdesanimaux.com.

L'Art des Animaux receives and collects  customer information retrieved from the internet or provided through other means. Customers may refuse to provide information but may not benefit from certain services offered by L'Art des Animaux. The collected data is used to answer customers, prepare personalized product suggestions, improve our online store as well as to communicate with our customers.

L'Art des Animaux does not divulge any information to a third party. Collected information can only be viewed  and used by  artdesanimaux.com online store.

The information allows L'Art des Animaux to create a customer account, to deal orders, to join customers and personalize communication with customers,  and to occasionally send information concerning products to better suit customer needs.  L'Art des Animaux precises that advertisers do not and will never have access to customer information. L'Art des Animaux does not commercialize its customer lists. The customer has the rights to refuse the reception of information from L'Art des Animaux and its products.

Employees and authorized representatives alone can access customer information in the conformity of their function.

Contact Us

To contact customer service, dial: 418-265-5744

Office hours
Monday through Friday: 9:30 am to 6:00 pm
Saturday and Sunday:  10:00am to 5:00 pm